Discovering a damaged door or lock after a break-in or attempted break-in is stressful. Before arranging a replacement, make sure everyone is safe and preserve anything the police or your insurer may need to see.
1. Check safety first
If you believe someone is still inside, do not enter or confront them. In an emergency call 999. For a non-emergency report in Scotland, contact Police Scotland on 101. If the door cannot be secured, explain this when reporting the incident.
2. Record the damage before repairs
Where it is safe to do so, take clear photographs of the outside and inside of the door, frame, keep, handles and lock. Note when you discovered the damage. Avoid unnecessarily handling disturbed areas until police have advised you. Ask your insurer what evidence they require and whether they have any repair conditions.
3. Look beyond the cylinder
A broken or forced cylinder is not always the only problem. A door may also have a split frame, loose strike plate, bent hinges, damaged handle or a failed multipoint locking mechanism. Replacing just the cylinder will not fix a door that cannot close or engage its locking points correctly.
4. Arrange a secure repair
Tell the locksmith whether the door is timber, composite or uPVC, whether it closes, and whether the handle and key still move. Photographs can help identify likely parts, although the full damage may only be clear during an inspection. Ask what is included in the quote and whether any temporary securing work may be needed if parts are unavailable.
5. Review keys and access
If keys were stolen or may have been copied, discuss changing the affected locks. If the property is rented, contact the landlord or managing agent and follow the tenancy arrangements. Keep receipts and photographs of completed repairs for your records.
Lock repairs in Dundee
Locksmith Dundee Ltd helps with damaged locks, replacement cylinders, mortice locks and uPVC door locking problems in Dundee and surrounding areas. For advice on the next step or to request a quote, call 01382 671054. We are based at 64 Albert Street, Dundee. Availability and the final repair price depend on the job.