These policies outline the terms and conditions under which Locksmith Dundee, a brand of LOCKSMITH DUNDEE LTD (Company number SC853482), provides its services. By engaging our services, you agree to these terms.
1. Pricing and Payment
- Quotations: We aim to provide clear and transparent pricing. For most standard services, a fixed price or an estimated range will be provided before work commences. For complex jobs, a detailed assessment may be required, and a final quote will be provided upon completion of the assessment. All quotes are valid for a specified period 15 days unless otherwise stated.
- Emergency Call-Outs: Our emergency call-out service incurs a standard call-out fee, which will be communicated at the time of booking. This fee covers the cost of travel and initial assessment, regardless of whether further work is undertaken. Any additional work will be quoted separately.
- Payment Methods: We accept payment via [List accepted payment methods, e.g., bank transfer, credit/deamp; debit card, cash]. Payment is due upon completion of the work, unless otherwise agreed in writing (e.g., for commercial accounts).
- Late Payment: Invoices not paid by the due date may be subject to late payment fees and interest as per the Late Payment of Commercial Debts (Interest) Act 1998 (for business customers) or reasonable charges for consumer customers.
- Deposits: For certain larger jobs or specific parts orders, a deposit may be required upfront. This will be clearly communicated and agreed upon before any work or ordering begins. Deposits are non-refundable if the customer cancels the agreed work after parts have been ordered or significant work has commenced, unless otherwise stated.
2. Service Guarantee and Warranty
- Workmanship Guarantee: We guarantee the quality of our workmanship for a period of [e.g., 90 days] from the date of service. If a fault arises directly from our workmanship within this period, we will rectify it free of charge.
- Parts Warranty: All new parts supplied and fitted by Locksmith Dundee are covered by the manufacturer’s warranty, typically [e.g., 12 months]. This warranty covers defects in materials or manufacturing. Our guarantee does not cover faults arising from misuse, accidental damage, wear and tear, or attempted repair by unauthorised persons.
- Existing Parts: We do not provide a guarantee or warranty on existing parts that we repair or refit, unless specifically agreed upon in writing.
3. Cancellation and Rescheduling
- Standard Appointments: If you need to cancel or reschedule a standard, non-emergency appointment, please provide at least [e.g., 24 hours’] notice. Failure to do so may result in a cancellation fee.
- Emergency Appointments: Due to the immediate nature of emergency call-outs, cancellations on arrival or shortly before arrival may still incur the full call-out fee.
- Our Right to Cancel/Reschedule: In unforeseen circumstances (e.g., illness, vehicle breakdown, extreme weather), Locksmith Dundee reserves the right to cancel or reschedule an appointment. We will endeavour to provide as much notice as possible and arrange an alternative time.
4. Privacy Policy
- Data Protection: Locksmith Dundee is committed to protecting your privacy. We collect and process personal data in accordance with the UK General Data Protection Regulation (GDPR) and other relevant data protection laws.
- Information Collected: We collect necessary personal information (e.g., name, address, contact details) required to provide our services, process payments, and manage our business operations.
- Data Usage: Your data will only be used for legitimate business purposes, including service delivery, billing, and communication. We do not share your data with third parties for marketing purposes without your explicit consent.
- Further Information: For full details on how we handle your personal data, please refer to our comprehensive Privacy Policy available on our website [If you have a website, insert URL here].
5. Complaints Procedure
- Raising a Complaint: We strive for customer satisfaction. If you are dissatisfied with our service, please contact us as soon as possible via [e.g., phone, email, or our website contact form].
- Resolution Process: We will acknowledge your complaint within [e.g., 3 working days] and aim to resolve it fairly and efficiently within [e.g., 14 working days]. We will investigate the matter thoroughly and communicate our findings and proposed resolution to you.
- Alternative Dispute Resolution: If we are unable to resolve your complaint to your satisfaction, you may have the option to seek alternative dispute resolution (ADR) through a certified body.
6. Emergency Service Specifics
- Our 24/7 emergency service aims for a rapid response time, typically within [e.g., 30-60 minutes], depending on location and traffic conditions.
- While we aim for non-destructive entry methods, in certain emergency situations, and with your explicit consent, it may be necessary to cause minimal damage to gain access. This will always be discussed with you beforehand.
7. Right to Refuse Service
- Locksmith Dundee reserves the right to refuse service if, in our professional judgment, the request is unsafe, illegal, or beyond our expertise. We also reserve the right to refuse service if there are concerns regarding payment, security, or the customer’s behaviour.
8. Consumer Rights
- These policies do not affect your statutory consumer rights under UK law, including the Consumer Rights Act 2015, which states that services must be performed with reasonable care and skill, and goods must be of satisfactory quality, fit for purpose, and as described.
LOCKSMITH DUNDEE LTD Company number SC853482 Registered Address: 64 Albert Street, Dundee, DD4 6QH